Regarding Delivery Times:
Royal Mail is currently overwhelmed by the increased demand due to Christmas and their COVID measures. Some orders are taking up to a month to reach their destination. Please allow 30 days from the time of dispatch before contacting me about your order as there is nothing I can do before that time. I am really sorry but it's truly out of my control.
Update 30/12/20: Royal Mail briefly suspended mail services to European destinations in response to the closure of the Euro Tunnel. Service has resumed but there is a massive backlog. If your order is still pending it will go out as soon as possible. Orders to locations outside of Europe have also been affected by this and have been delayed too.
If your order has shipped and you have a tracking number please be assured it is on the way. If you are still waiting for your order to ship then thank you for your patience, it won't be much longer now.